™Customer Support Lead
About the role
Lead support quality, SLA adherence, escalation handling, and knowledge management for creators and end users.
What you will do
Coach support agents, run quality reviews, manage escalations, and continuously improve macro quality and ticket resolution.
What you need
5+ years customer support experience with 2+ years team leadership and measurable SLA improvement history.
Ready to apply?
Create a free account first — takes about two minutes.
Job board listing: /careers/jobs/customer-support-lead
Direct apply link: /careers/jobs/customer-support-lead/apply?source=job_board
How to apply — simple steps
Follow these steps in order. You can pause anytime and return with the same link.
- 1
Read the role
Understand responsibilities and pay on this listing.
- 2
Careers Academy e-learning
Complete required modules for your track (~30–45 min).
- 3
Pass the 85% assessment
Qualify before CV submission.
- 4
Submit your CV
Upload PDF and supporting details for our hiring team.